About this role
Job summary
18.75 hours per week | Bitterne Health Centre, Southampton
Are you an organised and proactive administrator looking for a rewarding role where you can make a real difference to patients' lives? We have an exciting opportunity to join our friendly and dedicated Cardiac Service administration team, supporting our Cardiac Rehabilitation service.
As a Cardiac Team Administrator, you will play a key role in ensuring patients receive a positive experience by providing efficient and effective administrative support to the clinical team. This is a varied and busy role within a supportive team environment.
The position is primarily office-based at Bitterne Health Centre, with opportunities for some flexible home working.
We are looking for someone with previous administration experience, excellent organisational and IT skills, and the ability to manage a varied workload. You'll be a confident communicator, able to work independently as well as collaboratively within a team, and have a flexible, positive approach to work.
Key responsibilities include:
Managing telephone calls and enquiries into the service.Processing referrals accurately and efficiently.Managing patient waiting lists and appointments.Organising clinics, calendars and staff rotas.Booking appointments and maximising clinic capacity.Providing high-quality administrative support to the Cardiac team.This is an excellent opportunity to join a welcoming team and contribute to delivering outstanding patient care.
Main duties of the job
As part of the Community Cardiac Service, you will provide comprehensive administrative and clerical support to help ensure the smooth running of the service and an excellent experience for our patients.
Working both independently and as part of a supportive team, you will be responsible for prioritising your workload, managing competing demands and using your initiative to support the day-to-day operation of the service. You will handle sensitive information with professionalism, confidentiality and discretion at all times.
The role requires a proactive and flexible approach, with the ability to adapt to changing service needs and support colleagues across the wider Neuro & Specialist Services administration team when required. This may involve covering planned leave and absences, undertaking a variety of administrative tasks and occasionally travelling to other local bases with prior notice.
All duties will be carried out in line with Trust policies, including Information Governance, data protection and record-keeping requirements.
The Cardiac Rehabilitation Team is based at Bitterne Health Centre and includes specialist nurses and other healthcare professionals. The team delivers rehabilitation programmes and support across Southampton and surrounding areas, helping patients improve their health and wellbeing following cardiac events.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Educated to O Level/GCSE Grades A -- C / Level 4, in English or equivalent good standard of general education. RSA 2-word processing/typing or equivalent proven experience. Completion of NVQ 3 in Business Admin or equivalent proven experience at this level.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)