About this role
We are looking for a Chief 2nd Line / Environments Support Engineer to manage our support engineering team. This role demands a highly experienced individual with a strong foundation in support projects and 24x7 environments. You will oversee the resolution of complex technical issues, drive continuous service improvement, manage a team of support engineers, and ensure exceptional customer satisfaction within our technology-driven company. #LI-DNI Responsibilities Oversee the response, diagnosis, resolution, and tracking of high-level customer support queries via phone, email, and chat, ensuring adherence to SLOs Maintain exemplary customer satisfaction rates and conform to stringent quality standards Utilize advanced troubleshooting tools and techniques to determine root causes of issues and deliver customer-facing assessments Strategically classify, document, and analyze queries to formulate preventative actions Facilitate issue reports to Customer engineers to aid in bug resolution