About this role
Job summary
We are seeking an enthusiastic and motivated Project Manager to join our Integrated Care Operations Service (ICO)
This is an exciting opportunity to work at the heart of innovative integrated care programmes, supporting service delivery, operational improvement, data-driven decision-making, and partnership working across health, social care, and voluntary sector organisations.
Working closely with clinical and operational leaders, you will help shape and improve all ICO services including complex discharge, Inclusion Health patients, UCLH Hospital@Home as well as high intensity users, by providing project support and data function across the services.
This role offers the opportunity to work within a dynamic and supportive team committed to delivering innovative and integrated services. You will gain exposure to a wide range of operational, strategic, and partnership work while contributing to meaningful service transformation and improvement across the health and care system.
Main duties of the job
This role centres on supporting the delivery and improvement of of integrated, person-centred services across health , social care, and voluntary sector partners, particularly for individuals with complex needs such as care needs, homelessness, mental health challenges, and substance dependency. The postholder works collaboratively with multidisciplinary teams to implement coordinated care pathways and promote inclusion health principles, while representing the service in partnership forums and ensuring strong relationships across acute, community, and external organisations.
From a leadership and operational perspective, the role involves managing and coordinating the administrative function, overseeing workloads, and providing line management, supervision, and development for staff. It requires facilitating meetings, supporting effective communication across teams, and ensuring a positive, values-driven team culture. The postholder also monitors operational performance, manages risks, supports service delivery, and ensures issues are escalated appropriately while maintaining high standards of governance and operational resilience.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The Integrated Care Operations (ICO) Department sits within the Emergency Services Division and comprises of the following services: Camden Adult Pathway Partnership (CAPP) Homeless Intermediate Care Team (HICT) Rough Sleeper Outreach Nurse (part of the Homeless Health Outreach Project run in collaboration with North London Foundation Trust). Integrated Care Operations administrative team Inclusion Health Service Integrated Discharge Service (including the Complex Safe Discharge team and Admission Avoidance) Alcohol and Drug Liaison Tobacco Dependency Service UCLH@Home including the UCLH BloodTransfusion@HomeThe Department works in partnership with clinical colleagues across the Trust to collaborate with Integrated Care Boards, Local Authorities and community providers on the development of new models of care. We also work with our internal Emergency department and Patient Flow colleagues to reduce length of stay whilst supporting safe discharge.We are looking for a Project Manager who can work with the current Senior team to support and drive improvements and innovation to all the ICO services.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications Essential
Significant knowledge of delivering effective integration services, data and project management Qualification in project management and/or Quality improvement
Desirable
Professionally registered with extensive post registration experience in chosen professional field. Masters qualification or equivalent (or working towards same)
Experience Essential
Experience of operating through influence and networks rather than direct authority A proven record of success in managing operational change while also developing and maintaining high standards of quality Experience of working with partners and stakeholders in delivering sensitive changes to services Experience in operating in and managing diverse multidisciplinary team Evidence of managing competing priorities effectively within constrained timescales with limited resources
Desirable
Experience of negotiations with commissioning bodies
Skills and Abilities Essential
Ability to build effective working relationships quickly and gain credibility when working with external partners and clinical colleagues Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service IT literate Project management, data and analytical skills Strong grasp of financial data, and ability to understand and interpret financial models Good organisational skills and abilities The ability and credibility to work co-operatively within senior management Ability to lead and develop a team effectively
Communication Essential
Excellent communication skills, including negotiation, with the proven ability to liaise effectively within a multidisciplinary team-based environment
Personal and People Development Essential
Passion for working with Inclusion Health population groups Demonstrate a commitment to professional development of self and others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospitals
250 Euston Road
London
NW1 2PG
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)