About this role
Job summary
Talking Therapies is a successful, well-established service provided by Hampshire and Isle of Wight Healthcare NHS Foundation Trust, delivering evidence-based psychological interventions to the population of Portsmouth.
The post holder will provide efficient and effective reception and administrative support for the Adult Mental Health Talking Therapies Service based at Hamble House. There is a strong emphasis on delivering excellent customer service as the first point of contact for patients, members of the public and external agencies, both face-to-face and by telephone.
The successful candidate will be able to prioritise their workload, demonstrate initiative, work with minimal supervision, and adopt a friendly, professional and flexible approach when dealing with patients, staff and visitors.
Please note: This post is for 30 hours a week. The successful candidate must be available to work Saturday mornings and Mondays.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job Main Duties
Provide a professional, compassionate, friendly and sensitive reception service to patients at all times.Operate a small switchboard, taking messages and actioning calls in a timely manner.Coordinate waiting lists and book, amend and cancel appointments.Maintain accurate and up-to-date patient records.Open and close the administration office as required.Open, date stamp and distribute internal and external post.Process referrals received into the service via the website, email and telephone line.Experience (Essential)Good communication skills, both written and verbal, including telephone skills.Able to work on own initiative.Ability to work as part of a multidisciplinary skill-mix team.Ability to accurately input and maintain information on electronic systems.Ability to provide a professional and efficient service as the first point of contact for patients, staff and visitors.Experience (Desirable)Previous administrative experience.Experience maintaining filing systems and collating information.Experience working in a fast-paced and changing environment with minimal supervision.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Good general education English GCSE (Level 4) or equivalent IT skills and knowledge
Experience Essential
Good Communication skills, written & verbal (including telephone skills) Able to work under own initiative Ability to work as part of a skill mix multi-disciplinary team Ability to input accurately to electronic information systems Provide a professional and efficient service as the first point of contact for patients, staff and visitors
Additional Criteria Essential
Must be able to work Mondays and SaturdaysGood inter-personal skillsGood time management skillsAbility to work as part of a teamSelf-motivated and organisedBe able to demonstrate and understand the principles of equality, diversity and inclusion and how they apply to staff and patients in a healthcare settingAble to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level to the postExcellent attention to detail Understanding of safeguarding issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Hamble House
Nelson Drive
Southsea
Hampshire
PO4 8PF
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)