About this role
Job summary
Admin and Clerical Officer is the main point of contact for our psychology patients within the Pain Management Service and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre's multi-disciplinary team, patients, relatives and their carers.
On site commitment only.
Base site Edgware Community Hospital.
This post does not provide visa sponsorship
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccuratepatient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications Essential
Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience Essential
Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes Essential
Excellent customer care skills, including ability to use judgement, tact & diplomacy Excellent communication skills, both written and spoken Experience of using own initiative to help solve a problem or improve a service Experience of team working
Desirable
Ability to successfully manage and resolve difficult situations A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes Essential
Flexible and adaptable
Others Essential
Need to be flexible to travel and work at any of the Royal Free sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Edgware Community Hospital
Burnt Oak Broadway, Edgware HA8 0AD
Edgware
HA8 0AD
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)