About this role
Job summary Package Description: Receptionist / Driver South Essex (Basildon, Thurrock, Southend) - Out of Hours / Weekend and Night Shifts Must hold a full, clean, manual UK driving license. The Role Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way. This role is an exciting blend of responsibilities: Receptionist duties: Welcoming patients with compassion and ensure confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. Youll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress. Ensuring 2 x way communication with the call centres to ensure efficient operations. Accurate record keeping Driver duties: Conduct vehicle and equipment checks and safely transport clinicians to home visits where theyll provide essential care. You may also be accompanying clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times. Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24. About you Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, youll thrive with us
Main duties of the job The Receptionist/Driver role at IC24 is a dynamic position encompassing a range of responsibilities. The receptionist duties include welcoming patients with compassion, handling various patient needs such as appointment booking and comfort calls, and managing sensitive situations. It requires excellent empathy and strong IT skills to offer support during distressing moments and ensure effective communication with call centres. Accurate record-keeping is essential. The driver duties involve conducting vehicle and equipment checks, transporting clinicians to home visits, and potentially accompanying them into patient homes. Ensuring the correct use of equipment and vehicles is crucial at all times. This role, based in South Essex including Basildon, Thurrock, and Southend, operates out of hours during weekends and night shifts. It requires a full, clean, manual UK driving license and the ability to drive both automatic and manual vehicles. IC24 offers opportunities for career progression and development within various roles, making a tangible difference in the community.
About us Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise committed to innovating and providing patient-focused primary care services. Dedicated to enhancing access to health and social care for patients, IC24 plays a pivotal role in reducing the demand on secondary care services. Serving over 6 million patients, IC24 offers a range of services, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. The organisation prides itself on creating an inclusive environment, encouraging applications from ethnic minorities, individuals with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. IC24 is passionate about improving healthcare services while fostering a nurturing environment for its workforce, and is dedicated to safeguarding, protecting, and promoting the welfare of all who use their services and work within its framework.
Job description Job responsibilities Package Description:
Receptionist / Driver South Essex (Basildon, Thurrock, Southend) - Out of Hours / Weekend and Night Shifts
Must hold a full, clean, manual UK driving license.
The Role
Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.
This role is an exciting blend of responsibilities:
Receptionist duties:
Welcoming patients with compassion and ensure confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. Youll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress. Ensuring 2 x way communication with the call centres to ensure efficient operations. Accurate record keeping Driver duties:
Conduct vehicle and equipment checks and safely transport clinicians to home visits where theyll provide essential care. You may also be accompanying clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times.Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.
About you
Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, youll thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in theSouth Essex region.
If youre excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Locations - Thurrock, Basildon, Southend
Flexibility to cover our other bases in Mid Essex where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available: Weekends and Night Shifts Available
You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!.
Whats in it for you: -
Hourly rate from £12.71 Enhanced rates up to 60% on top for bank holidays Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and Development Opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount SchemesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
We celebrate brave ideas and brave people. careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm,abuseand damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups.Werededicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].
Person Specification
Qualifications Essential
Must hold a full, clean, manual UK driving license. Ability to drive both automatic and manual vehicles.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Integrated Care 24 Ltd
Address IC24
Basildon
SS16 5NL
United Kingdom
Employer's website https://careers.ic24.org.uk/ (Opens in a new tab)