About this role
Job summary
Make a difference every day
Are you a friendly, organised, and compassionate person who enjoys helping others? We're looking for a Receptionist to join our welcoming Primary Care Mental Health Team at South Tyneside Health Collaboration.
This is more than a front desk role you'll be a key part of ensuring people feel supported from the moment they access our services.
Main duties of the job
About the role
You'll be the first point of contact for patients, carers, and visitors, providing a warm, professional, and understanding welcome. You'll help manage appointments, respond to enquiries, and support the smooth running of our mental health services.
Every day will be different, and your role will have a positive impact on people who may be feeling vulnerable or in need of support.
What we are looking for
We're looking for someone who:
Has a caring, empathetic, and approachable nature Communicates clearly and confidently Is organised and able to manage a busy workload Can remain calm and supportive in sensitive situations Works well both independently and as part of a team
Experience in a receptionist or customer-facing role is helpful, but not essential well provide full training.
About us
South Tyneside Health Collaboration (STHC) are a GP Federation and valued system partner, set up to bring together South Tyneside General Practices to work collaboratively in delivering services at scale across the borough of South Tyneside.
Job description Job responsibilities
The Receptionist will support our Primary Care Mental Health Team, and when required other Service Facilitators, in the delivery of STHC services and programmes across South Tyneside.
The role includes managing front desk duties, ensuring appointments are carefully coordinated, maintaining appointment systems, and welcoming patients in a professional and friendly manner. You will be responsible for registering patients and booking them in with the most appropriate clinicians, ensuring a smooth and efficient patient journey.
Is it for me?
We will ensure you are fully inducted and trained. Its important to us that you feel confident, safe, and supported in your role.
You would be well suited to this position if you:
Have a strong personal commitment to delivering a patient-focused service Possess good organisational and problem-solving skills Demonstrate excellent communication skills Have a caring, empathetic, and approachable nature
It is important that you can work effectively as part of a team, while also being able to use your own initiative to support the smooth running of reception services and contribute to overall service objectives.
Person Specification
Personal Attributes Essential
Caring, empathetic, and non-judgemental approach Professional, friendly, and approachable manner Ability to remain calm and sensitive when dealing with distressed or vulnerable individuals Ability to work both independently, and as part of a team Flexible and adaptable approach to work Reliable, punctual, and trustworthy
Qualifications Essential
Good standard of general education (e.g. GCSEs or equivalent, including English and Maths) Willingness to undertake training
Desirable
NVQ Level 2/3 in Business Administration or Customer Service (Equivalent) Training in customer care, mental health awareness
Experience Essential
Experience of working in a receptionist, administrative or customer facing role. Experience of dealing with members of the public in a professional environment Experience of handling confidential and sensitive information
Desirable
Experience of Primary Care Experience of EMIS Web Clinical System
Other Essential
Understands the principles of equality and diversity. Commitment to continuous professional development in data analytics, business intelligence, and healthcare information systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tyneside Health Collaboration
Address South Tyneside Health Collaboration
Bedewell Unit
Monkton Hall
Jarrow
North East
NE32 5NN
United Kingdom
Employer's website https://www.thesthc.co.uk (Opens in a new tab)