About this role
Job summary
Are you an organised, proactive administrator who enjoys variety and making a real difference behind the scenes? South Tyneside Health Collaboration is looking for an enthusiastic Administrator to join our team, supporting Primary Care Networks, Mental Health Services and a range of healthcare projects across South Tyneside. This is a varied and rewarding role where no two days are the same, giving you the opportunity to work with healthcare professionals, practices and patients while helping to deliver high-quality services to local communities.
As part of a supportive and collaborative team, you'll play a key role in keeping services running smoothly through effective administration, project support, meeting coordination and patient-facing activities. In return, you'll have the opportunity to develop your skills, contribute to meaningful healthcare initiatives and be part of an organisation that is committed to improving the health and wellbeing of people across South Tyneside. If you're motivated, organised and ready for a new challenge, we'd love to hear from you
Main duties of the job
Provide administrative assistance to the Network Liaison Manager in relation to daily work streams and deadlines to implement the PCN strategic plan and delivery of projects.
Supporting, checking and problem solving for EMIS appointments system for STHC services.
Receive and respond to telephone calls, e-mails and correspondence and deal with where possible, using a measure of independence, judgement and initiative.
Support information and data provision ahead of planned PCN Meetings.
Provide project support as and when required to senior staff.
Develop protocols for own areas of work and suggest improvements to company procedures where appropriate.
Provide day-to-day administrative and operational support on specific projects, exercising initiative.
Ensure all filing is completed promptly and in-line with information governance standards and all electronic folders are maintained.
General Administrative tasks for PCNs, including photocopying, filing, laminating, scanning, shredding and binding of documents.
Support the development of office systems for the PCNs.
Assist in providing training to new staff as required in own areas of work and assist in the recruitment and induction of new staff.
Undertake audit as required, ensuring appropriate documentation is readily available.
Deal confidently and effectively with enquires.
About us
South Tyneside Health Collaboration (STHC) are a GP Federation and valued system partner, set up to bring together South Tyneside General Practices to work collaboratively in delivering services at scale across the borough of South Tyneside.
Please note that we reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early application is therefore encouraged.
Job description Job responsibilities
There is an exciting opportunity for an experienced Primary Care Administrator to join our team within South Tyneside. Providing administrative support to the PCNs, Mental Health Service as well as other areas of the business as required.
Please note there may be the need for some remote working but likely a hybrid model of in-office and remote.
Main duties of the job include:
The post holder will assist in the delivery of comprehensive, professional, and responsive administrative support across the 3 PCNs in South Tyneside.
The post holder will provide administrative support on a day-to-day basis, supporting current and future workstreams.
The post holder will have the ability to work on their own initiative, seeking advice and guidance when required.
Person Specification
Knowledge and Skills Essential
Good working knowledge of Microsoft Office Programmes including Word, Excel and PowerPoint Understanding of Primary Care Networks Excellent written and verbal communication skills Excellent organisational skills Attention to detail Ability to manage conflicting workloads of Managers Comfortable and confident working with colleagues at all levels Proven Team membership skills
Desirable
Some knowledge of other NHS Organisations
Qualifications Essential
GCSE Grades A-C for Maths and English or equivalent
Desirable
Level 3 NVQ in a related subject
Experience Essential
At least 2 years' experience of working within an office environment Experience of working in Primary Care Extensive Experience of using EMIS Web Experience of providing administrative support for meetings, including minute taking, agenda setting and management of actions.
Desirable
Experience of providing Administrative support for a number of projects simultaneously Experience of building templates and running searches on EMIS Web
Personal Qualities and Disposition Essential
Able to work with initiative but seek guidance and help where appropriate Willingness to work flexibly Supportive of Practices and team members
Employer details Employer name South Tyneside Health Collaboration
Address Stanhope Parade Health Centre
Gordon Street
South Shields
NE33 4JP
United Kingdom
Employer's website https://www.thesthc.co.uk (Opens in a new tab)