About this role
Job summary Join Our Dermatology Team - Make a Difference Every Day
Would you like a career in the NHS? This job will provide an entry level position for the right person into both operational delivery and the NHS.
We are looking for an enthusiastic Dermatology Support Co-ordinator to join our growing team. You'll need to be organised, proactive and passionate about delivering excellent patient care though outstanding administrative support.
This is an exciting opportunity to play a key role in supporting patients through their healthcare journey within a busy and evolving Dermatology Service.
As a central member of the team, you will coordinate appointments, support patient pathways, manage clinical information and work closely with clinicians, nurses and operational colleagues to ensure patients receive timely care.
We are looking for someone who:
Thrives in a fast-paced environment Has excellent organisational and communication skills Enjoys working as part of a supportive team Can prioritise competing demands effectively Is committed to delivering an outstanding patient experience In return, we offer a welcoming team environment, opportunities for development and the chance to contribute directly to improving patient care and service performance.
If you are motivated, adaptable and looking for a rewarding role where every day is different, we would love to hear from you.
Main duties of the job What You'll Be Doing
As a Dermatology Support Co-ordinator, you will play a key role in supporting patient pathways and ensuring patients receive timely, high-quality care throughout their dermatology journey.
Working closely with clinicians, nurses, operational teams and patients, you will provide administrative and pathway support within a busy service. Responsibilities include managing waiting lists and patient records, coordinating appointments and follow-up care, monitoring patient activity against Trust standards, supporting urgent and cancer pathways, and acting as a key point of contact for patients and colleagues.
You will use your organisational skills and attention to detail to resolve queries, maintain accurate information and support the efficient delivery of safe and effective patient care.
This role is ideal for someone who is organised, patient-focused and enjoys working in a fast-paced environment where their contribution makes a real difference to patient outcomes.
"Every appointment booked, every pathway managed and every patient supported contributes directly to delivering safe, timely and effective care."
About us Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description Job responsibilities
Please see attached Job Description and Person Specification for more information on the advertised post.
Person Specification
Qualifications Essential
GCSE Grade C/4 or above (or equivalent) in English and Maths. Good working knowledge of Microsoft Office applications, including Word, Outlook and Excel. Evidence of relevant administrative training or equivalent experience.
Desirable
NVQ Level 3 in Business Administration, Customer Service or equivalent qualification. Evidence of continuing professional development.
Knowledge Essential
Understanding of confidentiality, data protection and information governance requirements. Understanding of the importance of accurate data entry and record keeping.
Desirable
Knowledge of NHS performance standards, including RTT and Cancer Waiting Time targets. Understanding of NHS policies and procedures. Knowledge of Health and Safety requirements within the workplace. Understanding of Dermatology or outpatient services.
Other Requirements Essential
Flexibility to support services across different departments and sites when required. Ability to travel between Trust sites if necessary.
Skills and Abilities Essential
Good verbal and written communication skills. Able to communicate sensitively and tactfully with patients and carers Ability to work effectively as part of a team. Ability to use initiative and make appropriate decisions within own area of responsibility. Reliable, flexible and patient-focused approach.
Desirable
Experience of using multiple healthcare information systems. Ability to produce reports and analyse routine data Advanced Microsoft Excel skills.
Experience Essential
Experience providing administrative support within a busy office environment. Experience managing and prioritising a varied workload. Experience maintaining accurate records and databases. Experience communicating with colleagues and external organisations by telephone, email and in person.
Desirable
Experience of NHS working practices Twelve month's previous office experience Experience working to deadlines, waiting lists and performance targets.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)