About this role
Designation- Benefits Operations Manager (BOM) Key Expectations Own and manage overall operational performance for assigned client(s). Responsible and accountable to assist and meet Operations SLA for the client. Responsible to do auditing for ongoing process on the client. Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder. Consistently meet or exceed contractual performance standards and SLAs. Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants. Drive operational efficiency through process improvements and effective resource planning. Build strong client relationships and act as a trusted point of contact for clients and partners. Lead, coach, and develop team members to build a high performing operations team. Required Skills Strong domain expertise in the US Benefits and Benefits Administration. Proven ability to manage SLAs, operational metrics, and client performance mea