About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Oversees daily operations for all agents delivering high-quality and valued servicesConduct training and coaching, including insights and action plans to improveAnalyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocolsEnsure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reportsPerform other supervisory tasks as requiredRequirements
1 - 2 years BPO experience handling a Back-Office AccountAt least 6 months team lead / supervisory experienceProficiency in using MS ExcelExcellent verbal and written English skills Ability to display empathy and patience in addressing customer concerns Strong problem-solving skills Adaptability to a changing work environment Ability to remain calm under pressure Must be residing within Greater Manila Area Willing to work night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives