About this role
Job summary Help patients get home safely and sooner by keeping our wards moving. We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based at Paulton Memorial Hospital. This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals. In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will play a key part in keeping discharge processes running smoothly, maintaining accurate records, completing referrals and supporting clear communication across services. Youll also build positive relationships with patients and their families on the wards, helping them understand the discharge process and keeping them informed throughout their stay. About the location Paulton Memorial Hospital
Main duties of the job The position of Band 3 Discharge and Flow Coordinator at HCRG Care Group offers the chance to significantly impact patient care by ensuring safe and timely discharges. Located at Paulton Memorial Hospital, this role requires working closely with a multidisciplinary team to facilitate patient flow within community hospitals. Responsibilities include maintaining accurate records, supporting discharge processes, and effectively communicating with patients and their families. Successful candidates will join a supportive team dedicated to providing high-quality patient care. This permanent position offers a salary range from £25,500 to £27,098 depending on experience, along with access to a group pension and various other benefits such as discounts and wellbeing support.
About us HCRG Care Group, established in 2006, is a leading independent provider of community health and care services in the UK. The organisation collaborates with health and care commissioners and communities to transform services, prioritizing experience, efficiency, and improved outcomes. With a focus on both adult and children community health services, primary care, and adult social care, HCRG Care Group directly assists over half a million people annually across England. The company is committed to diversity and inclusivity, providing equal opportunities and supporting a range of communities through various services and initiatives. Upholding a culture of empowerment and ideas, HCRG Care Group values communication, fairness, and kindness within its teams.
Job description Job responsibilities Package Description:
Help patients get home safely and sooner by keeping our wards moving.
We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based at Paulton Memorial Hospital.This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals.
In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time.You will play a key part in keeping discharge processes running smoothly, maintaining accurate records, completing referrals and supporting clear communication across services.
Youll also build positive relationships with patients and their families on the wards, helping them understand the discharge process and keeping them informed throughout their stay.
About the locationPaulton Memorial Hospital is located in the heart of the village of Paulton, set in the beautiful Somerset countryside close to the Mendip Hills.The area offers a great balance of rural charm and convenience, with good transport links to Bath, Bristol and the surrounding towns, as well as plenty of local amenities, green spaces and walking routes.
If you enjoy working collaboratively, are organised and take pride in helping patients move forward in their recovery, wed love to hear from you.
Package DescriptionYoull be joining a supportive and collaborative team who work closely together across the BSW community hospitals. Were a service that values good communication, fairness and kindness.Youll be encouraged to share ideas, embrace learning and take pride in helping deliver highquality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
A salary of between £25,500 - £27,098 FTE, with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers Access to your wages as you earn them, helping you avoid overdraft fees or highinterest borrowing Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling Access to elearning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise An open, just culture where youre encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each yearMain Responsibilities Support safe and timely patient discharges by completing all required administration early and accurately. Visit patients on the wards to keep them and their families updated on discharge plans. Help people understand the discharge process, expected timeframes and the role of the Flow team. Attend MDT meetings and record actions, updates and discharge readiness on clinical systems. Attend professional and family meetings and capture clear, accurate minutes. Monitor predicted discharge dates for all patients and highlight changes or concerns to the team. Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date. Use multiple digital systems confidently to support smooth, timely discharges and avoid delays. Identify patients who may need complex discharge planning and raise this with the Senior Coordinator. Ensure all referrals are completed before discharge and escalate where actions are outstanding. Maintain excellent communication with the MDT, system partners and commissioners. Provide clear information leaflets to patients, families and carers when needed. Answer calls and relay messages in a professional, respectful and accurate manner. Collect data and support required reporting for the service. Promote good communication within the MDT and make sure predicted discharges are shared daily. Act as a point of information on available services and referral pathways. Keep your mandatory training up to date and contribute to a positive, proactive team culture.
Person SpecificationEssential NVQ Level 3 in Care, Business Administration or equivalent experience Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams Experience working in a health or social care setting Experience working within a multidisciplinary team Strong organisational skills with the ability to prioritise your workload Minutetaking and notetaking experience Able to communicate professionally and empathetically with patients, families and colleagues Able to work well in a fastpaced environment and remain calm under pressure A positive and caring attitude Effective communication skills in person and by phone Experience in discharge planning Proactive, motivated and open to learning and improvement Able to plan and deliver work over extended periods within agreed timeframes Able to travel between sitesDesirable Experience using health and social care systems such as SystmOne Knowledge of discharge planning processes Awareness of infection control guidance Experience working in a hospital, community or adult social care settingAbout the CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes.
We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Person Specification
Qualifications Essential
NVQ Level 3 in Care, Business Administration or equivalent experience. Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams. Experience working in a health or social care setting. Experience working within a multi-disciplinary team. Strong organisational skills with the ability to prioritise your workload. Minute-taking and note-taking experience. Able to communicate professionally and empathetically with patients, families and colleagues. Able to work well in a fast-paced environment and remain calm under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Somerset
BS39 7SB
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)