About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills. Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment. Establish and negotiate payment plans with patients, based on their financial situation and organization policies. Confirm and update patient demographic and insurance information to ensure accurate billing. Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process. Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards. Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties. Requirements
At least 6 months BPO experience in any healthcare campaignPrior Authorization and VOB (Verification of Benefits) experience is a PLUS, not required.Ability to work independently and as part of a teamAttention to detail and strong organizational skillsExcellent verbal and written English skillsWilling to work in Buendia, MakatiAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives