About this role
Job summary
Maternity Cover Role.Do you have what it takes to deliver outstanding care to our patients in a fast-paced environment? If you have excellent reception and administrative skills, then you are the person were looking for! We are a well-established GP practice located in Sedgley, Dudley, proudly serving a population of over 8,250 patients. Our dedicated team is committed to delivering high-quality, patient-centered care and continuously improving our services. We're looking for an enthusiastic, reliable, and organised individual to join our reception and admin team. Covering for maternity leave. You will be the first point of contact for our patients playing a vital role in providing friendly and efficient service both face-to-face and over the phone. As well as supporting our back office administration team
What were looking for: Excellent communication and interpersonal skills , Strong IT and administrative abilities , Ability to work under pressure and manage multiple tasks, A team player with a positive, can-do attitude, Previous experience in a GP practice or healthcare setting (is essential)
Main duties of the job
Main duties of the job
To work in accordance of written protocols
Carry out general reception duties
Take accurate messages and deal with them promptly and appropriately
Make appointments/cancel appointments/book in patients using EMIS Web clinical system
Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
Scanning documents into patient records (Emis clinical system)
Respond and send emails regarding patient care
Assist in the process for request of Patient medical records
Provide admin support as required
Record information accurately
Receive, sort and distribute incoming mail
Receive deliveries of stock and stationery and take appropriate action
Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests
Process patients change of address computer data and medical records (have knowledge of Practice area.
Process a request for repeat prescription request in accordance with Practice guidelines.
Have attention to detail
Ensure building security have thorough knowledge of doors/windows/alarm.
About us
We are a friendly 3 Partner practice, supported by Practice Nurse, Assistant Practitioner, paramedics, practice based pharmacists caring for a practice population of over 8250
High achieving results for Dudley QOF targets and locally commissioned incentives schemes.
We actively accommodate and train Medical Students ,FY2, GPST and work collaboratively with our PCN partners
Rated GOOD by the CQC
Job description Job responsibilities
Job responsibilities
Working as part of our Friendly Team, we would expect you:
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Carry out general reception duties and answer telephone calls.
Take accurate messages and deal with them promptly and appropriately
Make appointments for patients using the Emis clinical system
Cancel or rebook appointments
Greet patients on arrival and book them in if necessary
Register patients on the clinical system; fully registered, temporary residents or immediately necessary
Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
Receive, file and retrieve patient records
Scanning documents into patient records (Emis clinical system)
Notes Summarising
Respond and send emails regarding patient care
Preparation of Repeat Prescriptions
Be responsible for ensuring that repeat prescriptions are processed and issued on a timely basis
Deal with enquiries and refer to appropriate person
File prescriptions
Assist in the process for request of Patient medical records following policies relating to GDPR
Provide admin support as required
Record information accurately; training to input data into computer system supplied
Receive, sort and distribute incoming mail
Date stamp incoming mail/ scan into designated software
Receive deliveries of stock and stationery and take appropriate action
Ensure tidiness of reception and waiting room
Maintain notice board
Tidy clinical rooms after surgeries
Ensure prompt ordering of supplies
Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests
Process patients change of address computer data and medical records (have knowledge of Practice area.
Process a request for repeat prescription request in accordance with Practice guidelines.
Follow practice templates and protocols
Have attention to detail
Act upon clinician request regarding patient healthcare
Have working knowledge of telephone system, during and after hours.
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Person Specification
Experience Essential
Recent working experience in a busy General Practice setting or front facing administrative work in a Healthcare setting
Qualifications Essential
NVQ level 2 in Business Admin
Desirable
NVQ level 3 in Business admin Medical Terminology Training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northway Medical Centre
Address 6-8 Alderwood Precinct
Northway
Sedgley
DY3 3QY
United Kingdom
Employer's website https://www.northwaymedicalcentre.nhs.uk/ (Opens in a new tab)