About this role
Job summary
The Admin Team Leader is a pivotal role within the North Community Mental Health Teams, supporting services across Kettering/Corby and Wellingborough/East Northants.
Each Community Mental Health Team (CMHT) is supported by two Team Administrators. The Admin Team Leader is responsible for providing effective leadership, guidance, and day-to-day support to the administrative staff, ensuring high standards of performance and service delivery.
Key Responsibilities:
Provide leadership, supervision, and professional support to administrative staff across both CMHTs Oversee workload distribution to ensure tasks are allocated appropriately and completed within agreed timeframes Undertake complex administrative duties as required to support service delivery Train, mentor, and support both existing administrative staff and new starters Work collaboratively with Operational Managers to ensure efficient service coordination Proactively identify priorities, manage competing demands, and make informed decisions regarding workload Develop and implement cross-cover arrangements to maintain consistent administrative support across all teams Key Skills and Attributes:
Strong leadership and team management skills Excellent organisational and prioritisation abilities Ability to manage workloads effectively in a fast-paced environment Strong communication and interpersonal skills Proactive approach to problem-solving and service improvement Experience in supervising or supporting staff development
Main duties of the job
The core functions of this role include:
Leadership and Coordination
Co-ordinate the work of Team Administrators across the service, ensuring efficiency and consistency Provide professional supervision, guidance, and day-to-day support to administrative staff Line manage and supervise Team Receptionists, ensuring high standards of performance and service delivery
Operational Support
Provide comprehensive administrative support to Operational Managers Oversee the prioritisation and co-ordination of additional and ad hoc administrative tasks Ensure workloads are managed effectively and deadlines are consistently met
Staff Development
Ensure Team Administrators are fully competent in their roles Identify training needs and support ongoing staff development and career progression Support the induction and training of new administrative staff
Specialist Administrative Expertise
The Admin Team Leader will act as the subject matter expert and provide leadership in the following areas:
HealthRoster (e-rostering system) Performance reporting and data monitoring HR processes and documentation SystmOne management, including waitlists, letters, and task management Employee Self Service (ESR) Procurement processes
About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Job description Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Qualifications Essential
GCSE Level C Maths and English
Desirable
Additional administrative qualifications
Experience Essential
Demonstrates Administrative Experience
Desirable
Experience working in the NHS Experience working within Mental Health Demonstrate Leadership Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northamptonshire Healthcare Foundation Trust
Address Abbey Block, Isebrook Hospital
Isebrook Hospital NHS Trust, Irthlingborough Road
Wellingborough
NN8 1LP
United Kingdom
Employer's website https://www.nhft.nhs.uk/ (Opens in a new tab)