About this role
Experian is looking for Customer Care Specialists to join our growing Call Center in Hyderabad, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.
What you'll be doing
Receive inbound calls handling for our different lines of businessPerforms a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reportsHandles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handlingEducates consumer on dispute management and offer options for immediate resolutionResponsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.Maintains the integrity of the database by ensuring data quality and accuracy.Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations. 1 year of Inbound call handling experience (Required)Highest Qualification Graduation (Required)Excellent English written and oral communications skills (Required)Keep performance on a occupied environment (85%-90% Occupancy)Pays close attention to the small aspects of a task or situationExperience handling support requests from a variety of different channelsArrange and manage tasks, time, and resourcesInterpret information to understand complex problems or situationsProblem-solving skillsPC/internet skill's to make fast and accurate decisions.To make fast and accurate decisions. Short-term visual memory. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
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