About this role
Responsibilities
Team Introduction The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities 1. Data Building & Diagnosis Capability - Partner with Agency Partnership Managers to inform and guide revenue-driving strategies - Develop and maintain an agency leaderboard to support market-level objectives and AO growth - Provide scorecards for branding, TTS, Apps, and Webs performance at the top accounts level of leading agencies - Identify new growth opportunities and design robust go-to-market (GTM) strategies - Deliver actionable insights through regular dashboards, reporting, and performance reviews to optimize agency outcomes 2. Strategic initiative growth at scale - Lead and drive key initiatives by defining strategy, priorities, and hitlists - Monitor pitching rates, performance progression, and product adoption to ensure initiatives deliver measurable impact - Scale successful initiatives across agencies to maximize market penetration and growth 3. Product Education & Enablement - Provide structured training and resources to help agencies quickly adapt to TikTok's advertising ecosystem - Continuously assess program effectiveness, refine learning modules, and measure adoption through KPIs - Develop compelling case studies that highlight successful campaigns and product utilization - Deliver product training to Tier 1 agencies - Share vertical insights and education by leveraging content from direct Client Solutions Team (CST) - Build and maintain an external hub library to centralize product knowledge and best practices 4. Agency & Client Retention - Build and nurture long-term partnerships with agencies - Act as a trusted advisor, ensuring agency needs are met with TikTok's solutions and capabilities - Provide proactive support and consultation to strengthen retention and drive sustainable growth - Foster collaboration and transparency to ensure agencies achieve measurable business outcomes
Qualifications
Minimum Qualifications - Minimum 5 years' experience in client servicing, digital marketing, or media planning/buying - Strong understanding of media KPIs across both performance and brand campaigns - Excellent communication skills, with the ability to influence internal and external stakeholders - Experience in building scalable programs or enablement initiatives to drive education and product adoption - Strong commercial acumen, with the ability to strategically guide agency partners toward shared goals - Hands-on experience with campaign setup, optimization, and troubleshooting - Highly organized, analytical, and creative problem solver who thrives in fast-paced environments; proficient in Excel, PowerPoint/Keynote, Indonesian, and English
Preferred Qualifications - Experience working with or at media agencies with a focus on social, search, and/or programmatic - Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact - Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis. - Experience building scalable programs or enablement initiatives aimed at driving education and product adoption - Experience with both closed and open-loop e-Commerce - Ability to simplify the complex and bring structure to ambiguous situations