About this role
Global Field Operations is a core engine of the business, bringing together Field Sales, Professional Services,and Customer Success. The GFO leadership team is Senior, collaborative and globally distributed across the US and UK.
This role is central to how that leadership team operates. As Executive Assistant to the Chief of Global Field Operations, you will bring clarity, structure, and pace to the way the team plans, meets and executes. You will help leaders focus on the right priorities, stay connected to their teams and operate effectively across time zones.
The Executive Assistant provides senior-level support to the Chief of Global Field Operations and plays a key role in supporting governance and operating rhythm for the GFO leadership team.
This is a hands-on, high-trust role. You will anticipate needs, manage complexity and keep things moving — acting as a reliable partner to a global leadership team rather than simply managing tasks.
Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).
Leadership Partnership and Governance
Partner closely with the Chief of Global Field Operations to manage priorities, time, and decision flow in a global environment
Create and maintain a clear, structured operating rhythm for the GFO leadership team, including leadership meetings and core business cadences
Bring discipline to meetings by clarifying purpose, required attendees, and outcomes, and by advising when asynchronous updates are more effective
Apply sound judgment to separate true urgency from what can wait, ensuring the right level of preparation and follow-up
Handle sensitive and confidential information with discretion and professionalism
Executive and Operational Support
Own the Chief of Global Field Operations’ complex calendar, travel and communications across US and UK time zones
Anticipate changes and manage workback plans for key rhythms such as QBRs, Annual Operating Planning and leadership reviews
Coordinate scheduling across CXO leaders in partnership with the broader EA team
Prepare and manage agendas, make sure the pre-reads, presentations, and correspondence arrives to Chief Global Field Operations ahead of meetings
Events and Offsites
Support planning and execution of global leadership meetings, QBRs, Sales Kickoffs and customer advisory boards
8+ years proven experience supporting CXO-level executives in a global organization
Strong experience working across US and UK time zones
Demonstrated ability to bring structure, prioritization, and pace to senior leadership teams
Excellent organizational and communication skills
Confidence, judgment, and discretion in handling sensitive matters
Comfort operating in a fast-moving, evolving environment
Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).
This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.
Compensation Package
$118,500-155,610 USD Base Salary + Bonus
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.