About this role
Overview of the role:
As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you.
Responsibilities
Architect and build scalable backend services that handle millions of transactions reliably.Own the full development lifecycle: from high-level design to deployment and debugging.Write clean, modular, and testable code—optimized for both readability and performance.Apply deep OOPS concepts and design patterns to solve real-world engineering problems.Ensure systems are tuned for high availability, fault tolerance, and observability.Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality.Troubleshoot performance bottlenecks in production and drive long-term stability improvements.Influence platform direction through architectural reviews and roadmap planning.
Requirements
6 to 8 years of experience building and scaling backend systems in fast-paced product teams.Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs.Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions.Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles.System Design (High-Level Design - HLD & LLD): Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models.Exposure to RDBMS, caching strategies, distributed queues, and microservices.Exposure and experience with AI tools and technologies to improve efficiencyLeadership & Collaboration: Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring.Experience / Desired Skills (but not all required):
Degree in Computer Science or equivalent practical experienceExperience with large-scale systemsIntermediate knowledge of Ruby on RailsPrior experience with AWSExperience with open-source projectsExperience troubleshooting in a SaaS environment with an assertive deployment schedule At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.