About this role
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
The Role We are looking for an additional proactive, positive, customer service focused and collaborative team player to join our International Recruitment Operations team as part of the International Office at Newcastle University.
The International Recruitment Operations team underpins the recruitment of international students with a particular focus on:
Answering enquiries via phone, email, live chat, social media and other channels and providing a first point of contact service for the international recruitment team at Newcastle University. Working collaboratively with admissions, student support and international recruitment teams, including those based overseas, to answer enquiries and actively problem solve, assisting the international student application process. Maintaining accurate and up-to-date enquiry and application records using databases and systems, producing international recruitment and management data reports and co-ordinating international recruitment logistics deliveries for overseas international recruitment activities. Co-ordinating marketing, event and communications activities.
Our ideal candidate will be able to:
Work well in a fast-paced environment, be able to multi-task and manage priorities and deadlines. Focus on delivering an excellent experience for our prospective international students, stakeholders and partners and you will be able to communicate confidently and professionally with a range of different people. Have strong data management and systems skills, be able to work quickly and accurately. Be friendly, positive and proactive; able to problem solve and use initiative while working collaboratively.
This is a great opportunity for the right candidate to work as part of a busy international student recruitment team, with the chance for travel both nationally and internationally on occasion. (although this is not a core part of the role).
Please note
Flexible working is possible but with a minimum of two days in person office days per week; this can be increased as and when required and during busy periods. Due to the nature of the role, there are some periods where annual leave can be restricted – usually in August – September.
To arrange a chat about this vacancy, please contact: Catherine Moat, International Recruitment Operations Manager at [email protected].
The post is full-time, permanent.
To apply please upload your CV along with a cover letter, evidencing how your knowledge, skills and experience aligns to the person specification as outlined within job description.
Qualifications
Educated to 'A' Level or equivalent.