About this role
Position: Gaming Floor Manager in Training
Department: Gaming
Description:
The successful candidate will be a reliable team player who is friendly and outgoing, possesses strong customer service skills and enjoys providing exceptional hospitality to our customers. Must have strong leadership, project management, time management, customer service, teamwork and mentoring skills. Supports subordinate staff in ensuring successful gaming operations. Must be a strong leader, creative initiator and meticulous executioner for driving continuous operational efficiencies, seamless operations and improved employee morale for gaming operations. Gaming Managers must be available to work all shifts and all days, including holidays and mandatory work days; shifts may rotate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Requirements:
High School Diploma or equivalent
4 or more years operations management experience in a gaming, restaurant, retail, hospitality or customer service environment.
Ability to comprehend the games and gaming machinery as well as educate others on those games and apparatus
Computer technology and proficiency including Excel and other Microsoft programs
Preferences:
Prior experience in a bingo/charitable gaming facility
Primary Responsibilities:
Manage staff on gaming floor and cash handling positions, may be required to manage or assist in management of other departments as necessary
Continuously develop and solicit from the team new ideas to enhance the customer experience
Support and maintain property as well as maintain courtesy guidelines with guests and employees. Ensures that the highest level of guest and employee service is maintained throughout the department
Handle customer disputes fairly and efficiently
Accurately manage employee shifts and breaks, and floor assignments to reflect anticipated and current demand
Complete disciplinary actions accurately and on time
Directly supervises Floor Supervisors and other gaming floor personnel
Must be able to work any shift including regular nights, weekends and holidays
Must have ability to read and comprehend multi-step instructions, correspondence, and memos as well as write correspondence and complete forms and reports
Ensure compliance with all rules, regulations and laws as well as with all Company policies and procedures
All other duties as assigned or required
TCBC Full Time Premium Employee Benefits include:
Health/Dental/Vision
Years of service discounts on insurance
Employer funded Health reimbursement program
Paid time off (yrs of service increase)
Holiday Season Savings Fund
Holiday Pay
IRA + Company Match up to 3% (after 1yr of service)
Life Insurance
TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.