About this role
Required Skills and Abilities:
• Assist in the organization and clerical duties of the Sales Office by functioning as the central contact for information.
• Responsible for assisting clients with reservations and booking the reservations through hotel database.
• Create group bookings, manage rooming lists, and handle changes.
• Assist clients with vouchers as well as folio and billing inquiries.
• Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.
• Politely and professionally answers the telephone and greets clients.
• Maintain an organized professional-looking office environment
• Maintain an accurate and easy-to-use filing system for storing sales documents.
• Create and distribute reports necessary for the department.
• Develop professional sales presentation materials, with guidance and utilizing available resources.
• Respond to inquiries - inbound phone, written, advertising, tradeshows.
• Conceptualize, draft, and send well-constructed and professional correspondence and proposals.
• Host property tours, familiarizing customers and potential customers with property features, products and services.
• Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
• Other duties as assigned. The successful candidate will have:
• Strong Computer skills including word processing, spreadsheets, and brand property Management System(s).
• Exercise excellent communication and listening skills.
• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate, and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Six months or more of experience in sales.
• Experience with the front desk is preferred
Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Employee assistance program
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program