About this role
Are you a maintenance professional ready to move from the field into a more strategic, office-based role? Do you enjoy organizing schedules, solving problems, and keeping operations running smoothly?
Smartland, a fast-growing private equity real estate company managing 1,400+ units across Northeast Ohio, is hiring a Maintenance Operations Coordinator to serve as the communication hub between residents, technicians, vendors, and property management.
This is the perfect opportunity for someone with hands-on maintenance knowledge who wants to focus on coordination, scheduling, and operational efficiency.
Schedule
• Monday–Friday, standard business hours
• In-office role (Eastlake, Ohio headquarters)
What You’ll Do
• Receive and triage maintenance requests
• Schedule and dispatch technicians and vendors
• Communicate timely updates to residents
• Maintain accurate work order documentation (notes, photos, timelines)
• Monitor technician workloads and unit turn deadlines
• Partner with Property Managers to improve service efficiency
• Verify vendor performance and support invoice documentation
• Identify recurring issues and recommend process improvements
• Utilize property management systems (AppFolio preferred)
What You Bring
• Experience in maintenance coordination, property management, or hands-on residential maintenance
• Working knowledge of plumbing, electrical, HVAC, and appliances
• Strong organization and multitasking skills
• Clear, professional communication skills
• Comfort handling calls, emails, portals, and scheduling systems
• Detail-oriented with strong follow-through
Preferred (Not Required)
• Property management or dispatch experience
• AppFolio, Yardi, or similar PM software
• Experience coordinating technicians or vendors
Compensation & Growth
• $25–$30/hour (based on experience)
• Medical, dental, vision
• PTO + paid holidays
• Career paths: Maintenance Manager, Operations Manager, Assistant PM
• Professional, accountable, growth-focused culture
At Smartland, we build communities and invest in people. If you’re ready to make a real operational impact, apply today.
CI: Architect, Technical Expert, Craftsman, Traditionalist, Administrator, Coordinator Loc: Domestic $25-30/HR