About this role
• Primary Responsibilities And Duties
• Comprehensive End-user IT Support. Including Remote, Phone, Email and Onsite.
• Knowledge of ITSM & ITAM tools – ServiceNow / ConnectWise or similar.
• Asset Inventory Management.
• User account management in Active Directory (Azure AD): User, Object & OU (Creation / Deletion / Update).
• Installation of Windows 11 and other standard applications.
• Familiarity with Microsoft Azure, O365, Microsoft Teams, Antivirus, and Intune portal.
• Mobile device management via Intune for iPhone & iPad.
• Local IT Vendor Management as needed.
• Documentation of IT Procedures & Knowledgebase.
• Adherence to SOX Audit, IT Security and compliance standard procedures.
• General troubleshooting - Multifunction Printer, Laptop (Dell) & Peripherals, Access control system, Audio & Video conference system.
• Basic understanding of Networking.
Additional Duties
• Part of the Global IT Service Delivery team.
• IT Support to other global offices in local business hours.
Experience
• At least 2 years of experience in a similar role.
Competencies
• Excellent Communication skills and ability to explain technical issues to non-technical users.
• Strong organizational skills, and time management skills.
• Excellent customer service skills with empathy and a user-focused approach to providing support.
• Analytical skills to diagnose and resolve technical problems efficiently.
Qualifications
• A bachelor’s degree or at least 2 years of experience in IT Service Delivery or End User Support Operations.