About this role
The Consumer Advisor is responsible for pre-qualifying incoming leads and directing qualified clients to the appropriate department for further assistance. This role involves ongoing follow-up with prospective clients listed in the system to maintain engagement and provide continued support. The primary objective of the Consumer Advisor is to educate clients on the timeshare market, helping them understand their options and guiding them toward the most suitable solution. By identifying client needs and aligning them with the correct internal resources, the Consumer Advisor plays a crucial role in ensuring a smooth and effective client experience.