About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our client is a U.S.-based ABA therapy company providing essential services to children and families. We are seeking a Client Intake Coordinator to serve as the first point of contact for prospective clients, managing inbound leads and guiding families through the intake and onboarding process. This role requires a strong phone presence, empathy, and excellent follow-up skills, with a light sales component focused on converting leads into active clients through clear communication and trust-building.
PLEASE NOTE
Working Hours: Mon – Fri, 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African Time). These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.Work Environment: This is a fully remote working role.You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities
Handle incoming client leads via phone and email and convert them into active clients Provide clear, accurate information to families regarding services, processes, and next steps Collect, review, and follow up on required onboarding documentation Proactively follow up on older or inactive leads to re-engage and onboard clients Maintain accurate and up-to-date client records and intake notes Ensure a professional, patient, and supportive experience for all families Communicate effectively with internal teams to ensure smooth onboardingRequirements
Previous experience in customer service, client support, intake, or call-based rolesExcellent verbal and written communication skills Strong phone presence with a calm, patient, and empathetic approach Highly organized with strong attention to detail Proactive and able to manage follow-ups independently Basic computer literacy, including MS Office and OutlookPrevious experience in ABA therapy, healthcare intake, or medical administration is advantageous
If you are not contacted within 14 working days, please consider your application unsuccessful.