About this role
Job TitleCustomer & Technician Support Specialist (Remote – LATAM)
LocationLatin America (100% Remote)
About Geeks on SiteGeeks on Site is a U.S.-based technology services company providing on-site and remote tech support solutions to residential and business customers nationwide. We work with a large network of on-site technicians and partners, delivering reliable, customer-focused service at scale.
We are currently expanding our operations team and are looking for a Customer & Technician Support Specialist to serve as a key point of contact between customers, technicians, and internal teams.
Position OverviewThis role is responsible for daily interaction with customers and on-site technicians, ensuring accurate service verification, issue resolution, and a smooth operational experience. The ideal candidate is detail-oriented, calm under pressure, customer-focused, and comfortable handling real-time technician communications.
This position is fully remote and open to candidates based in Latin America. Work schedules and availability requirements will be discussed during the second interview stage.
Key ResponsibilitiesCustomer Interaction Responsibilities Contact customers to collect or confirm payment information not obtained by sales representatives or on-site technicians, ensuring accurate account updates. Follow up with customers to confirm technician on-site time, validate service completion, and verify that the reported issue was resolved. Proactively follow up with dissatisfied customers, address concerns professionally, and provide appropriate solutions in alignment with company guidelines. Accurately document customer interactions and updates in internal systems. Technician Interaction Responsibilities Answer and manage inbound check-in and check-out calls from on-site technicians. Confirm job status, time on site, and service completion details. Troubleshoot and help resolve operational or job-related issues technicians may encounter while on-site. Escalate complex or unresolved issues to the appropriate internal teams when needed.Requirements
Required Qualifications Strong verbal and written communication skills in English. Previous experience in customer support, operations, dispatch, call center, or technical support roles. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. High attention to detail and strong documentation skills. Comfortable working with CRM, ticketing systems, or internal platforms (training provided).Preferred Qualifications Experience supporting field technicians or on-site service teams. Background in technology services, IT support, or service-based operations. Experience handling billing confirmations, service validation, or post-service follow-ups.Benefits
What We Offer 100% remote work environment. Opportunity to work with a U.S.-based company and international teams. Training and support to succeed in the role. Long-term growth opportunities within operations and support teams.