About this role
Key Duties & Responsibilities
• Serve as host/hostess and primary point of contact for guests on Executive Level floors, delivering world-class, personalized hospitality.
• Create memorable, high-touch guest experiences through anticipatory service, genuine engagement, and refined attention to detail.
• Maintain Executive Lounge and dining spaces to luxury cleanliness, presentation, and ambiance standards.
• Proactively engage with guests to assess satisfaction, address concerns, and provide immediate service recovery when needed.
• Provide expert knowledge of hotel amenities, local attractions, dining options, and Executive Level offerings.
• Prepare and serve hot, cold, and mixed beverages, ensuring consistency with brand and quality standards.
• Collaborate with culinary teams to ensure buffets are fully stocked, visually appealing, and refreshed throughout service.
• Plate and serve guest meals upon request with precision, professionalism, and elevated presentation.
• Maintain a clean, organized, and inspection-ready lounge and kitchen environment for seamless shift transitions.
• Deliver concierge-style services, including dinner reservations, transportation coordination, and entertainment arrangements.
• Conduct pre-arrival outreach to VIP guests to personalize stays and anticipate preferences.
• Order, stage, and arrange VIP amenities and floral presentations for suite arrivals.
• Inspect VIP rooms and suites prior to arrival, ensuring flawless readiness and luxury presentation.
• Welcome VIP guests curbside, escort them to their suites, and provide a tailored orientation of the space.
• Manage VIP check-in and check-out processes discreetly within the Executive Lounge.
• Assist guests with future reservations, special requests, and return visit planning.
Qualifications & Experience
• Proven experience in hospitality, guest services, concierge, or luxury customer service.
• Strong understanding of high-end service standards and VIP guest expectations.
• Polished, professional demeanor aligned with a five-star hospitality environment.
• Exceptional verbal communication skills; English fluency required.
• Demonstrated ability to anticipate guest needs and personalize service.
• Team-oriented mindset with flexibility and a collaborative approach.
• High level of confidentiality, discretion, and professionalism.
• Ability to work independently and adapt to changing priorities.
• Availability to work evenings, weekends, and holidays as business demands.
Why Titan AMG
At Titan AMG, our mission is simple and bold: Transforming spaces into safe, welcoming places where people experience unreasonable hospitality—so they can cherish the moments that matter.
We live our values every day:
• Team Collaboration – Work together, communicate openly, solve creatively, and enjoy the process.
• Human Sustainability & Responsibility – Prioritize safety, compliance, environmental responsibility, and long-term success.
• Respect & Diversity – Celebrate differences while maintaining professionalism and inclusivity.
• Integrity & Transparency – Lead with honesty and trust in every interaction.
• Customer-Centric Excellence – Deliver confidential, thoughtful service that makes every guest feel genuinely valued.
• Empowerment & Growth – Support continuous learning and career development in luxury hospitality.