About this role
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023 and 2024.
We are seeking a dedicated and energetic Facilities Assistant to join our team. The ideal candidate has a positive attitude, is keen to get stuck in, is passionate about supporting the Facilities department and enjoys working with people. Facilities are responsible for the smooth running of our London office - delivering an incredible visitor experience and ensuring the building creates a fantastic environment for everyone to work.
The role will include handling a wide range of operational tasks, client-facing duties, office management and barista duties. You are driven to create and provide an excellent workplace and have superb customer service, communication, and multitasking skills. You have a strong work ethic and are eager to get stuck in to deliver a brilliant experience for everyone in the building.
Key Responsibilities
Front of House & Visitor Experience
Greet all clients and visitors on arrival, ensuring a warm, professional, and memorable experience
Manage and maintain the visitor log process for all external guests
Answer the phone promptly and direct calls to the appropriate teams or offices
Prepare and book meeting rooms for internal and external meetings, ensuring rooms are set up to a high standard
Barista & Hospitality Services
Prepare and serve high-quality coffee, espresso-based beverages, teas, and refreshments
Maintain cleanliness and hygiene of the coffee station in line with health and safety standards
Manage inventory of coffee beans, milk, syrups, cups, and related supplies, raising restocking requests as needed
Set up and support coffee and refreshment services for meetings, events, and office gatherings
Facilities & Office Operations
Conduct regular floor walks to identify and resolve issues proactively
Monitor and manage Facilities tasks and requests via Slack, email, and JIRA
Raise, track, and manage JIRA tickets, driving issues through to resolution
Manage and process all deliveries into the building, including IT hardware, marketing materials, and food & beverage orders
Place and manage food and beverage (F&B) orders to support daily office needs, meetings, conferences, and internal events
Ensure fridges, snack stations, coffee points, suncream stations, and stationery cupboards are fully stocked
Organise couriers, post, and travel arrangements for clients and employees when required
Ad-hoc project support across facilities and wider people teams
Events, Health & Safety
Assist with the setup and breakdown of the main events space (Think Tank) and terraces for special events
Maintain a safe, clean, and healthy work environment in line with company standards and sanitation guidelines
Support with undertaking DSE assessments for employees. Providing ergonomic desk equipment where necessary.
Requirements
Essential
Strong team focus with an “all hands on deck” approach
Friendly, outgoing and dedicated to outstanding customer service
Tidy, self-disciplined and have excellent time management skills
Detailed-focused and passionate about product quality
A positive, can-do attitude is essential, along with the desire to add value
Flexible and proactive, taking on a wide range of tasks, going above and beyond
Excellent verbal, written and interpersonal communication skills
Experience working in a fast-paced environment, where processes and the working environment are constantly changing, and shifts may be busy
Weekday working hours vary, and flexibility to cover hours as required
May be required to wear a uniform
Desirable
Experience in the customer service industry (ideally an office environment/catering industry)
Previous experience as a Barista or in a similar food and beverage role
Previous experience in an administrative/office support/receptionist role
Health and safety certifications in first aid and fire safety
Working knowledge of Google suite
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.