About this role
Core Responsibilities:
SANITATION • Wash and replace bar glassware, remove and breakdown bus buckets, trays, racks, carts, recyclables, bar equipment and tools throughout shift at all beverage service outlets. • Cleans work areas throughout shift, including coolers, garbage's, empty containers, and bottles. • Sweeps, mops, and stores cleaning equipment for beverage outlets at closing or before leaving. • Cleaning and breakdown of bar dishwashers, beverage dispensers and equipment at beverage outlets • Complete daily cleaning of bar tops, stools, ledges, shelving, product displays and counters • Cleaning and breakdown of all beverage outlet equipment, drink machines, food display units
OPERATIONS • Ensures that all beer, wine, liquor, non-alcoholic beverages, paper goods, and misc. bar items are consistently stocked throughout shift at the proper par levels as directed by management • Utilizes and completes requisition sheets, follows internal product transfer procedures, and communicates on hand inventory. • Delivery and preparation of bar foods, snack items and condiments and materials for beverage outlets and workstations • Daily preparation of garnishes, mixes, syrups, specialty items and bulk mixes for all beverage outlets • Stocking, delivery, and breakdown of F&B promotional displays, special event materials and beverage stations at bars, lobbies, workstations, meeting areas, patios, and casino floor. • Utilizes back of house beverage workstations to prepare alcoholic beverages for cocktail associates. • Stocks and maintains beverage vending machine products and beverage self-service areas • Assists in receiving, storing, and rotation of beer, wine, liquor, non-alcoholic beverage products, soda bibs, beverage outlet snack items, and materials. Maintains cleanliness and organization of all beverage storage areas and coolers • Utilizes hand trucks or carts when necessary to transfer and replace any needed supplies, equipment, kegs, food, or beverage items between storage areas and bar, cocktail, and beverage outlets. • Cleans and organizes workstation coolers, shelving, racks and cabinets, food and beverage displays.
SAFETY • Strictly adheres to all health department safety protocols for food, beverage, and chemical handling. • Must report any potential guest safety or alcohol service hazards to an appropriate member of the management immediately. Utilizes wet floor signs and safety equipment urgently and correctly. • Stock and maintain paper towels, soap, sanitizer, and chemical dispensers for bars, cocktail service, and beverage stations.
SERVICE • Must Role Model Company guest service program and maintain professional interactions with guests and co-workers. • Must be certified in the approved, on-premises responsible alcohol service program. • Communicates with management before punching out or going on breaks • Manages time and tasks efficiently, remains active and available for management and associates
TOOLS & EQUIPMENT: • Dish machine, mops, brooms, buckets, cleaning supplies, chafing dishes, hot boxes, rolling carts, power washers, wet/dry vacuums, compactor, scales, hand truck, pallet jack and computer.
WORK ENVIRONMENT: • Under variable temperature conditions, indoor / outdoor work as needed. • Under variable noise levels • Around chemicals, fumes and or odor hazards
PHYSICAL REQUIREMENTS: • Ability to stand for long stretches of time, bend, stretch, twist, or reach with your body and arms • Medium work - Exerting up to 80 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects • Ability to work long hours, some back-to-back shifts as needed • Ability to work under variable temperatures and noise levels • Near Vision – ability to see details at close range
MENTAL REQUIREMENTS: • Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must maintain composure and objectivity under pressure or stressful situations. • Must be effective at listening to, understanding, and communicating needs of co-workers and guests. • Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions.
QUALIFICATIONS / REQUIREMENTS: • High school diploma or equivalency degree preferred. • Must be able to obtain a New York State Gaming License.
OTHER: • Weekends, Holidays, overnight and swing shifts may be required, and scheduled shifts may vary based on operational needs. Reports to work on time and prepared for work. • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain high standards of personal appearance and grooming, reports to work in a clean uniform and worn as defined in the SHM handbook when working. • Responds consistently and urgently to radio requests by associates and management. • Adheres to SHM handbook policies, standards, and personal conduct standards.