About this role
Core Responsibilities
- Support Manager with overseeing the daily operations of guest service and player rewards staff during assigned shifts.
- Ensure staff compliance with all regulatory guidelines, submissions, policies, and procedures.
- Provide leadership, guidance, and support to Guest Service and Player Rewards Representatives.
- Monitor staffing and scheduling needs to maintain efficient coverage.
- Implement promotions, giveaways, and special events as directed by the Sr. Director of Marketing.
- Investigate and resolve guest complaints and issues in a timely manner; report outcomes to upper management.
- Maintain confidentiality of guest interactions and records.
- Assist in training, coaching, and evaluating staff; provide feedback and corrective action as needed.
- Support team performance in alignment with organizational goals and vision.
- Perform other duties as assigned by management.