About this role
Core Responsibilities: • Service guests by taking drink and food orders, delivering food and beverage items to guest's tables and pre-bussing tables in a timely fashion. • Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines. • Keep guests' dining tables well maintained at all times; check back, refills, pre-bus etc. • Perform all side work duties, which may include opening, on-going, and closing duties. • Assists and works in concierge lounge or other F &B outlets as needed. • Answer questions on menu selections. • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. • Check in with guests to ensure satisfaction with each food course and/or beverages. • Pick-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day. • Complete all duties in a timely, expeditious and professional manner. • Communicate with supervisor and team members regarding shift activities, problems, and product concerns. • Remain updated on current gaming facility and department promotions. • Maintain sanitation, safety, security, and personnel policy standards at all times • Follow security and surveillance protocol when necessary. • Perform additional duties as assigned by supervisor or manager. • Must be able to follow instructions and procedures. • Must be able to respond in a positive manner to supervisory directions/guidance and be able to accept constructive criticisms in order to grow and learn new, updated in information. • Must be a team player. Participate in crossed training for other positions in front/ back of the house as directed by supervisor or management. • Required to attend on-going training sessions and staff meeting. • Know liquor law service to anyone under age 21 or to anyone who is intoxicated. • Must Role Model Company guest service program. • Other duties as assigned.
Qualifications/Requirements: • High School diploma or equivalent preferred. • Cash handling experience.
• New York State TIPS certified is a plus. • Must be able to obtain a New York State Gaming License.
Other: • Able to lift and carry up to thirty pounds occasionally. • Good guest service and verbal skills. • Weekends, Holidays and swing shift work may be required. • Stand, sit, or walk for an extended period of time or for an entire work shift. • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.