About this role
Core Responsibilities: • Implement programs, special events, giveaways, promotions as directed by Marketing Department. • Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc. • Ability to service all guest in a professional, timely and efficient manner. • Ensure work area appears professional, clean, and inviting to guests • Ability to explain contests, drawings, promotional giveaways, and player's club benefits to guests as detailed in approved gaming submissions. • Monitor the gaming floor to identify registered players or prospective players. • Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures. • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance. • Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event. • Escalate guest complaints and issues immediately to Guest Service and Player Rewards Shift Manager. • Maintain strict confidential guidelines concerning all guest interactions and records. • Complete all necessary paperwork in a timely manner. • Must Role Model Company guest service program. • Other duties as assigned.
Qualifications/Requirements: • High School Diploma or GED required. • Must be able to obtain a New York State Gaming license. • Guest service experience preferred. • Experience in casino marketing preferred. • Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
OTHER
• Working knowledge of Microsoft Word and Excel • Excellent guest service skills required • Excellent verbal skills required • Ability to multitask and work in a fast-paced environment. • Ability to perform successfully under pressure. • Organizational and time management skills required. • Regularly required to work in front of a computer • Manual dexterity for data entry/typing duties • Able to lift and carry up to thirty pounds occasionally • Occasional bending, reaching, climbing on step stool, lifting • Able to stand for up to 8 hours a day • Frequent exposure to, and utilization of, computer • Ability to lift and carry up to 30 pounds frequently. • Weekends, holidays, and Swing Shifts may be required