About this role
Job Title: Front Desk Agent
JOB DESCRIPTION
As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and providing high-quality guest services. This role plays a key part in ensuring a smooth, comfortable, and memorable stay by delivering personalized service and coordinating guest needs with various departments.
JOB OVERVIEW/RESPONSIBILITIES
• Manage all check-in and check-out procedures at the front desk
• Provide courteous assistance and guidance to in-house and arriving guests
• Handle reservations, guest records, and payment processes accurately
• Respond to guest inquiries, requests, and complaints in a professional manner
• Assist with bookings for restaurants, ski lessons, rentals, and various activities
• Provide information on local attractions, events, and hotel services
• Maintain a clean, organized, and welcoming front desk and lobby area
• Support luggage handling and transportation arrangements when required
• Manage room keys securely while ensuring guest privacy
• Remain calm and solution-oriented during busy periods or unexpected situations
• Coordinate with other departments to ensure seamless guest experiences
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
• Experience
• Experience in customer service or guest-facing roles
•
• Education and Qualification
• Valid working visa in Japan
• Skills
• Strong multitasking skills with the ability to manage bookings efficiently
• Ability to perform accurately in fast-paced environments
• Language Skills
• Business level or above in English
• Competencies
• Strong guest-oriented mindset focused on service excellence, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues
• Ability to collaborate effectively with team members across departments
• Flexibility to work shifts, including weekends and holidays
【Preferred】
• Experience
• Previous experience in hotels, resorts, or tourism-related operations
• Experience working in winter resorts or ski destinations
• Education and Qualification
• Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
• Experience using hotel reservation or property management systems (PMS)
• Language Skills
• Conversational level or above in Japanese
• Competencies
• Positive and friendly personality that enhances the guest environment
• Quick decision-making and problem-solving abilities
• Passion for creating memorable guest experiences and building guest loyalty
Employment Terms and Condition
Contract Period & Renewal
• Contract Period: 11/16/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal:
• Employee’s work performance and attitude.
• Company’s business demands.
Duty, Work Location & Scope of Changes
• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
• Training may be conducted at other location.
• Employees may be required to work at different properties based on operational needs.
• The initial assignment will be determined by the company.
Commuting & Workplace policy
• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
• Salary: 1,600 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events