About this role
Job Title: Chalet Host
JOB DESCRIPTION
As a key member of our luxury hospitality team in Niseko, you will deliver exceptional, personalized guest experiences throughout every stage of their stay.
You will act as a trusted point of contact, ensuring each guest enjoys a seamless, comfortable, and truly memorable visit.
JOB OVERVIEW/RESPONSIBILITIES
• Welcome guests warmly and provide attentive support throughout their stay
• Inspect and maintain chalets to ensure the highest standards of cleanliness and presentation
• Drive guests, assist with luggage, and offer local insights around the Niseko area
• Stay informed on ski conditions, dining options, and resort events to assist guests effectively
• Manage bookings, itineraries, and special requests with attention to detail
• Troubleshoot and resolve in-room equipment or facility issues promptly
• Handle guest feedback professionally to enhance overall satisfaction
• Arrange exclusive experiences such as private ski lessons, spa treatments, and bespoke activities
• Deliver thoughtful, tailored service that exceeds guest expectations
• Build genuine relationships with guests by remembering preferences and special details
Training and support will be provided to help you succeed in the role.
REQUIREMENTS
【Must】
• Experience
• Ability to perform guest-facing or service-related duties
• Ability to work cooperatively as part of a team
• Education and Qualification
• Valid working visa in Japan
• Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
• Effective communication skills with guests and team members
• Ability to manage multiple tasks and determine priorities
• Strong attention to detail and accuracy
• Ability to take initiative and address issues proactively
• Language Skills
• Business Level or above in English
• Competencies
• Strong sense of responsibility toward guest satisfaction
• Ability to remain calm and effective under pressure
• Organized work style with effective time management
• Friendly, polite, and professional attitude toward guests and colleagues
【Preferred】
• Experience
• Experience in hospitality, resorts, accommodation, or tourism-related roles
• Experience delivering personalized or guest-focused services
• Education and Qualification
• Studies or background in hospitality, tourism, or service-related fields
• Skills
• Flexible problem-solving skills in dynamic environments
• Basic troubleshooting skills for facilities or equipment
• Language Skills
• Conversational or above in Japanese
• Competencies
• Ability to recognize guest preferences and contribute to service improvement
• Understanding of or interest in resort-related operations
Employment Terms and Condition
Contract Period & Renewal
• Contract Period: 11/2/2026 - 3/30/2027
• Contract renewal: Applicable
• Reason of Renewal:
• Employee’s work performance and attitude.
• Company’s business demands.
Duty, Work Location & Scope of Changes
• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
• Training may be conducted at other location.
• Employees may be required to work at different properties based on operational needs.
• The initial assignment will be determined by the company.
Commuting & Workplace policy
• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited
Working hours, Days off & Overtime
• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)
Salary Package / Benefit
• Salary: 1,600 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events