About this role
Support System Specialist at Seven Education. Location: Vienna, Vienna, Austria. Role: resolving tickets, documenting bugs, managing escalations Requirements: 3–4 years technical 2nd/3rd-level support experience, Jira and bug-ticketing experience, fluent German and English, strong analytical and communication skills; experience with SQL, Salesforce or scripting (Python/Bash) and ITIL is advantageous. Category: Customer Service Seniority: Mid Level Tools: Jira, Salesforce, SQL, Python, Bash Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: German, English