About this role
Support System Specialist at Seven Education. Location: Hamburg or Berlin or Koblenz. Role: resolving tickets, documenting bugs, driving escalations Requirements: 3–4 years technical support (2nd/3rd level), experience with Jira, ticketing and escalation, fluent German and English, analytical and structured, experience with SQL/Salesforce/Python/Bash is a plus, ITIL certification advantageous. Category: Customer Service Seniority: Mid Level Tools: Jira, Salesforce, SQL, Python, Bash Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: German, English