About this role
ASSISTENTE DE CONTROL DESK SR (34671) at Bosch Group. Location: Joinville, Santa Catarina, Brazil. Role: monitoring operation, managing intraday, generating reports Requirements: Bachelor's degree in administration/marketing/finance, prior contact center operations experience, operational monitoring and reporting skills, intermediate-advanced Excel, WFM/Verint experience preferred, English intermediate preferred. Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, Verint, Power BI, CRM, WhatsApp, Erlang C Commitment: Full Time Workplace: Hybrid Languages: English, Portuguese