About this role
SPECIFIC DUTIES AND RESPONSIBILITIES
• Lead technical workshops and requirements gathering sessions with business and IT stakeholders.
• Develop and maintain architectural standards, roadmaps, and documentation.
• Provide guidance and mentorship to ServiceNow developers and administrators.
• Ensure platform scalability, performance, and security.
• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems.
• Stay current with ServiceNow releases and new features, recommending adoption where appropriate.
COMPETENCIES
Core Competencies (Must-have Competencies)
• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum of 5+ years of experience with ServiceNow, including 2+ years in an architect role.
• Proven experience designing and implementing ServiceNow modules and custom applications.
• Strong understanding of ServiceNow architecture, data model, and APIs.
• ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in one or more modules.
• Excellent communication, leadership, and stakeholder management skills.
Complementary Competencies
• Experience with Agile methodologies and DevOps practices.
• Knowledge of the ITIL framework and processes.
• Familiarity with scripting languages (JavaScript, Glide Script).
• Experience with integrations using REST/SOAP APIs.
• Experience with the Field Service Management (FSM) module is a nice-to-have.
QUALIFICATIONS
Work Conditions
• Work From Home Set-up
• Schedule: 4 PM – 1 AM MNL
• Amenable to adjust to business needs during deployment (night of EST hours).