About this role
What We're Looking For:
At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:
• At least 18 years old
• Graduate of Senior High School or High School (Old Curriculum)
• Willing and excited to work onsite in San Mateo, Rizal
• Open to a shifting schedule, including graveyard shifts
• Has a valid NBI Clearance (Applicants with NBI will be prioritized!)
Your Qualifications & Skills:
We're looking for team members who bring positive energy and top-notch skills:
• Excellent English communication—spoken and written
• Great with people and a natural problem-solver
• Proficient in MS Office and web applications
• Fast and accurate typing, sharp comprehension, and top multitasking abilities
• Strong analytical and troubleshooting skills in a fast-paced support environment
• Previous BPO experience is a plus—but not required!
What You'll Be Doing:
• Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.
• Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media.
• Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.
• Understand customer needs through effective questioning, active listening, and a personalized approach.
• Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.
• Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.
• Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty.
• Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations.
• Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions.
• Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.
• Uphold a high level of confidentiality, professionalism, and integrity in every interaction.
Perks That Set Us Apart:
• Earn Php 19,000 base pay + Php 2,200 Allowances*
• HMO with 1 FREE dependent
• 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)
• Life and Accident Insurance from Day 1
• Optical, Medicine, and Mental Health Reimbursement
• 6 Months Paid Maternity Leave + Cash Assistance
• 15 Days Paid Paternity Leave
Ready to Apply? Come Walk In!
Walk-In Applications Welcome! Monday to Friday | 10:00 AM to 5:00 PM SM City San Mateo, Gen. Luna Ave, San Mateo, Rizal 1850
Weekend/Holiday operations may vary. Stay updated via our social media!
Ready to Level Up?
Bring your Valid ID and Resume. TARA NA SA Q!
*Terms and conditions apply.