About this role
SPECIFIC DUTIES AND RESPONSIBILITIES
• Build and optimize real-time streaming pipelines to ensure efficient routing of voice and chat session data into enterprise data platforms
• Integrate generative AI solutions with enterprise knowledge bases to ensure accurate and context-aware conversational agent performance
• Maintain and configure low-latency databases to ensure secure and reliable storage of session states and operational metadata
• Design system architectures and technical blueprints to ensure scalable, resilient, and high-performance solutions
• Delegate and manage engineering tasks to ensure effective team productivity and capability development
• Develop and execute testing processes to identify system issues and ensure quality and stability in deployed solutions
• Collaborate with stakeholders to align requirements, manage expectations, and ensure successful project delivery
• Oversee automated PII redaction workflows across voice and text streams to ensure full compliance with data privacy requirements prior to storage.
COMPETENCIES
Core Competencies (Must-have Competencies)
• GCP Data Ecosystem Expertise - Ability to design and manage data solutions using BigQuery, BigTable, and Firestore to support scalable analytics and storage
• Real-time Streaming Pipeline Development - Ability to build and manage high-throughput streaming systems to support continuous data ingestion and processing
• Gemini Enterprise Agent Integration - Ability to implement and optimize generative AI solutions grounded in enterprise data to support conversational accuracy
• CCAIP and Conversational AI Implementation - Ability to deploy and manage voice and chat AI systems to enhance customer interaction experiences
• Infrastructure as Code and Security Governance - Ability to automate infrastructure deployment and manage access controls to ensure secure cloud environments
Complementary Competencies (Good-to-have Competencies)
• Data Redaction and Privacy Engineering - Ability to implement PII masking solutions to support regulatory compliance and data protection
• API and Integration Management - Ability to design and manage APIs and communication protocols to support system interoperability
• Stakeholder Collaboration - Ability to effectively communicate and align with technical and non-technical stakeholders to support project success
• Prioritization and Autonomy - Ability to manage multiple tasks independently while focusing on critical objectives
• Hands-On Software Development - Ability to write high-quality code while contributing to architectural and leadership responsibilities
QUALIFICATIONS
Educational Qualification/s
• Bachelor's degree in Computer Science, Engineering, or a related quantitative field
Professional Qualification/s
• Active, verified Google Professional Data Engineer certification
• Minimum of 3+ years of experience in GCP data ecosystem technologies including BigQuery, BigTable, and Firestore
• Minimum of 3+ years of experience in real-time streaming pipelines using Pub/Sub, Cloud Functions, and Dataflow
• At least 1+ year of experience in LLM orchestration and generative AI integration using enterprise data grounding techniques
• Minimum of 2+ years of experience with conversational AI platforms such as Google CCAIP and Dialogflow CX
• Minimum of 2+ years of experience in infrastructure as code using Terraform and cloud security governance using IAM roles
• Strong experience in designing system architecture, debugging complex pipelines, and ensuring system performance
• Proficiency in programming languages such as Python, Java, or Go
• Strong analytical, problem-solving, and stakeholder communication skills
Work Conditions
• Work Schedule: Monday to Friday, Golden Hours (aligned to 4 AM ET to 1 PM ET)
• Shift: 9-hour workday (including 1-hour break)
• Locations: GCC Philippines, Bell India, and Bell Morocco
• Overtime/On-call: May be required based on project needs