About this role
The Director, Technology Operations provides strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management. This role is accountable for the reliable, efficient and quality of technology support across the enterprise — enabling workforce productivity and delivering a consistent, secure employee technology experience. As a people-first, leader, the Director drives service excellence, operational performance and continuous improvement across incident management, endpoint operations, and collaboration technologies. The role works closely with Infrastructure, Security, Digital, and People & Culture leaders to align operational services with organizational priorities.