About this role
We area an orthopedic medical office looking to hire a dependable, energetic teammate who knows the importance of being the first person our patients meet. Our staff play a key role in representing our practice within the community. The ideal candidate must be friendly and confident with excellent customer service skills.
Check In Duties and Responsibilities:
• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring to questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Patient check-in and check-out
• Schedule return appointments
• Collect co-pays and deductibles
• Maintain and balance a cash drawer
• Obtain benefit information from third party payers
• Chart preparation for physicians