About this role
The Director, Global Service & Support Operations is responsible for leading and managing global technical support, field service, and customer experience functions. This role ensures high-quality service delivery, regulatory compliance, and strategic alignment with corporate objectives. The Director will oversee customer support, service and repair, training, project management, implementation, and distributor management across all regions. The position requires strong collaboration across departments and with external partners, fostering a culture of excellence, continuous improvement, and customer-centricity.