About this role
The Sr. Sales Support Specialist plays a vital role in supporting the sales organization by handling all inside sales support responsibilities. The primary focus of this position is to answer incoming customer inquiries (via email, calls, and other channels), provide product recommendations and pricing, prepare product quotations and formal RFQs/RFPs, ensure that sales processes are followed, and maintain data quality in both ERP and CRM systems. As an integral part of the sales team, this individual also works collaboratively to drive customer engagement, foster relationships, and optimize sales processes. This role involves generating orders, meeting targets, managing a pipeline of opportunities, and growing accounts.