About this role
Director, Customer Success at Nsight Health. Location: United States. Role: leading team, managing retention, resolving escalations Requirements: 7+ years in customer success/client services/account management with 3+ years leading teams; proven retention and churn reduction; strong project management, de-escalation, clinical literacy, AI fluency, and analytical skills; HubSpot experience preferred. Category: Customer Service Seniority: Senior Level Tools: Claude, ChatGPT, HubSpot Commitment: Full Time Workplace: Remote Languages: English