About this role
Customer Success Manager - Retention (US/Canada) at Owner. Location: United States or Canada. Role: managing accounts, driving retention, analyzing data Requirements: 2+ years in customer success/account management/retention in SaaS; proven retention/save-rate metrics; experience with high-volume call workflows, data analysis, and tools like Salesforce, SalesLoft, TalkDesk, Gong, Loom, and Metabase. Category: Customer Service Seniority: Entry Level Tools: Salesforce, SalesLoft, TalkDesk, Gong, Loom, Metabase Commitment: Full Time Workplace: Remote Languages: English