About this role
Sr. Director - Customer Experience at Frontier Airlines. Location: Denver, Colorado, United States. Role: leading strategy, improving journeys, analyzing feedback Requirements: Bachelor's degree in business/marketing or related, 10+ years in customer experience or service design, airline/travel/hospitality preferred, proven CX transformation experience, familiarity with customer research, journey mapping, and CX platforms. Category: Customer Service Seniority: Senior Level Tools: Medallia, Qualtrics Commitment: Full Time Workplace: Onsite Languages: English