About this role
Sr Manager, Customer Success at CargoSprint Careers. Location: Atlanta or Guadalajara or United States. Role: designing onboarding, monitoring health, driving expansion Requirements: 5+ years in customer success/account management at SaaS or B2B firms; experience building CS playbooks, tracking KPIs (TTV, NRR, churn, NPS), managing tiered books, presenting to executives, and working with Product, Support, Sales, and Account Management. Category: Customer Service Seniority: Senior Level Tools: Salesforce, HubSpot, Gainsight, Confluence, Guru, Zendesk Guide Commitment: Full Time Workplace: Remote Languages: English