About this role
Customer Experience Manager, Mid Market at Navex. Location: Lake Oswego or Houston or Charlotte. Role: owning experience, building relationships, driving adoption Requirements: 5+ years in customer success/account management or SaaS post-sales leadership; expertise in data-driven CX, customer health and lifecycle analytics; strong executive communication and cross-functional influence; willingness to use AI. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English